Request Support – Hire Resolve Support Requests

IT Support Centre

Fill in the form and we'll get back to you. The more detail you give us, the faster we can fix it.

Support Hours

Monday – Friday, 08:00 – 17:00

Response Times

🔴 Security issues — immediate
🟠 High priority — within 1 hour
🟡 Standard requests — within 2 hours

Important

Please use your company email address
(@onegroupsa.co.za or @onegroup-hire.us).

💡 Tip: Don't send follow-up emails — they slow the queue. We'll come back to you!

One Group IT Support Request

Please use this form for IT support requests. Slack DMs should only be used if this form is not working, the issue is urgent and stopping work completely, or there is a serious security concern. IT updates and outage notices will be posted in #it-helpdesk-daily-support.

JavaScript is required to submit this guided support form. Please enable JavaScript, or email IT Support directly if you are unable to use the form.

Full name *

Work email address *

What type of issue? *

Specific issue *

Please describe the issue briefly *

Which software do you need help with? *

Detailed description *

0 / 20 characters minimum

Screenshots / Images optional

Drag & drop images here, or browse
(or paste from clipboard: Ctrl + V)

Max 10MB each · jpg,jpeg,png · up to 10 images

Complete the required fields. We log the ticket first, then your email app opens — please press Send.